Our approach to privacy is simple: collect less.

Who we are

Hamnett Charles operates this website and is responsible for the personal information described in this notice.

Privacy contact: contact Hamnett Charles.

Information we collect

If you contact us through the website, by email or by telephone, we may collect information you choose to provide, including your name, organisation, email address, telephone number, preferred contact method and the contents of your message.

If you become a client, we may also hold the business and contact information reasonably necessary to manage and deliver our work, maintain records and meet contractual, accounting or legal obligations.

Please do not send sensitive personal information through the website contact form unless it is genuinely necessary.

Why we use your information

We use personal information to respond to enquiries, communicate with prospective and existing clients, take steps towards entering into a contract, deliver agreed work, administer business relationships and comply with legal or regulatory obligations.

We do not use information submitted through the website to build advertising profiles, and we do not add website enquiries to marketing lists simply because someone contacted us.

Our lawful basis

Depending on the circumstances, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or because we have a legitimate interest in responding to enquiries and operating our business.

Where we rely on legitimate interests, our interest is limited to ordinary business communication and administration that people would reasonably expect after contacting us or dealing with us.

Cookies and tracking

We do not use advertising, analytics or tracking cookies.

We do not use the website to track visitors across other websites or create behavioural advertising profiles.

If the website changes in future and a technology is introduced that requires a different approach, this notice will be updated before that use begins.

Who processes your information

Our website and email infrastructure is provided by our hosting and email service provider. This means information sent through the website or by email may pass through systems operated on our behalf in order to deliver those services.

We may also disclose information where required by law, or where reasonably necessary to establish, exercise or defend legal rights. We do not sell or rent personal information.

How we store and protect information

We aim to minimise the personal information we retain. Essential client working data stored locally is held on encrypted local storage.

Email necessarily passes through our email hosting infrastructure before being accessed on our local systems. No method of electronic storage or communication can be guaranteed to be completely secure, but we take proportionate measures to reduce unnecessary access and exposure.

How long we keep information

Enquiries that do not develop into an ongoing business relationship are normally deleted within 12 months.

Where an enquiry becomes a client relationship, relevant information may be kept for longer where necessary to deliver the work, maintain appropriate business records, resolve disputes, or meet contractual, accounting, tax or other legal obligations. Information that is no longer required is deleted or securely disposed of.

Automated decision-making

We do not use information submitted through this website to make solely automated decisions about you that produce legal or similarly significant effects.

Your rights

Depending on the circumstances and the lawful basis involved, UK data protection law may give you rights to ask for access to your personal information, correct inaccurate information, request deletion or restriction, object to certain processing, or receive certain information in a portable form.

You have the right to object to processing based on legitimate interests in appropriate circumstances.

To exercise a data protection right or ask a question about how we use your information, Contact Hamnett Charles through the contact page.

Complaints

If you have concerns about how we handle personal information, please contact us first so we can try to resolve them.

You also have the right to complain to the UK Information Commissioner's Office (ICO). Information about making a complaint is available from the ICO.

Changes to this notice

We may update this privacy notice when our services, website or use of personal information changes. The current version will be published on this website.